Privacy Policy

Here's what we're actually doing with your data:

• Running Your Membership: Processing payments, managing your account, booking you into classes. Basic operational stuff.
• Personalizing Your Training: Your coaches use your fitness data and health info to create programs tailored specifically for you. That's literally the whole point of what we do.
• Tracking Your Progress: We analyze your performance metrics over time to show you how far you've come and where you can push harder.
• Communication: Sending you class schedules, membership updates, workout tips, and occasional promotions. You can opt out of the marketing stuff anytime.
• Safety & Emergency: If something goes wrong during a workout, we've got your emergency contact info and medical history on hand.
• Improving Our Services: We look at aggregate data (not individual stuff) to figure out what programs are popular, what times work best, that kind of thing.

Bottom line: we use your info to make your training experience better and to run the gym effectively. That's it.

Data security isn't something we take lightly. Here's what we've got in place:

• Encrypted Storage: Your personal and health data is encrypted both in transit and at rest. Technical speak for "it's scrambled so hackers can't read it."
• Secure Payment Processing: We use PCI-compliant payment processors. Your full credit card info never sits on our servers.
• Limited Access: Only staff who actually need your info to do their jobs can access it. Your coach sees your training data, but the front desk person doesn't.
• Regular Updates: We keep our systems patched and updated to protect against new security threats.
• Staff Training: Everyone on our team knows how to handle your information properly and what not to do with it.

Look, no system is 100% foolproof - anyone who tells you otherwise is lying. But we're doing everything reasonably possible to keep your stuff secure.

We're not in the business of selling your data. Here's the short list of who might see your information:

• Our Staff: Coaches, trainers, and admin team who need access to serve you better.
• Payment Processors: To handle your membership fees and any purchases. They have their own strict privacy policies.
• Software Providers: We use third-party platforms for scheduling, performance tracking, and member management. They're contractually bound to protect your data.
• Emergency Services: If there's a medical emergency, we'll share relevant health info with paramedics or hospital staff.
• Legal Requirements: If we're legally required to disclose information (like a court order), we'll comply. But we'd fight it if we thought it was unreasonable.

That's the whole list. We don't sell your email to marketing companies, we don't share your workout data with random third parties, and we definitely don't post your personal info online.

Under Canadian privacy laws (specifically PIPEDA), you've got some solid rights when it comes to your personal information:

• Access Your Data: You can request a copy of all the personal info we have on you. Just shoot us an email and we'll get it to you within 30 days.
• Correct Your Info: Notice something's wrong? Let us know and we'll update it. Keeping accurate records is important for both of us.
• Delete Your Data: Want us to wipe your information? We can do that once your membership ends and we're past any legal retention requirements.
• Opt Out of Marketing: Don't wanna hear about our promotions or new programs? No problem. Click unsubscribe on any email or tell us directly.
• Withdraw Consent: For stuff that requires your consent, you can change your mind. Though some things are necessary for us to provide services.
• File a Complaint: If you think we've mishandled your info, you can complain to the Office of the Privacy Commissioner of Canada. But talk to us first - we'll try to make it right.

To exercise any of these rights, just contact us at info@frostvalechronos.info or call (604) 555-2847.

Yeah, we use cookies on our website. Not the chocolate chip kind unfortunately.

What cookies do we use?

• Essential Cookies: These keep the website functioning. You can't really opt out of these without breaking things.
• Analytics Cookies: Help us understand how people use our site so we can make it better. We use anonymized data.
• Preference Cookies: Remember your settings and login info so you don't have to re-enter everything constantly.

Most browsers let you control or block cookies if you want. Just know that some features might not work as smoothly without them.

We don't use tracking cookies for targeted advertising or anything creepy like that. We're a gym, not a surveillance operation.

We don't keep your information forever. Here's our general approach:

• Active Memberships: We keep your data for as long as you're a member, plus a reasonable period after (usually 1-2 years) in case you wanna come back.
• Financial Records: Tax laws require us to keep payment and billing info for 7 years. Not our rule, blame the Canada Revenue Agency.
• Workout Data: Your performance metrics are kept while you're active and for about a year after you leave, unless you ask us to delete them sooner.
• Marketing Consent: If you've opted into marketing but aren't a member, we'll reach out occasionally but will remove you if you're inactive for 3+ years.

After these periods, we securely delete or anonymize your data so it can't be traced back to you personally.

Our programs are designed for adults and athletes aged 16 and up. If you're under 19 (the age of majority in BC), we need parental consent before you can sign up.

For minors, we collect the same type of information but we require a parent or guardian to:

• Provide consent for the membership and data collection
• Review and sign off on health questionnaires
• Be listed as the primary contact and emergency contact

Parents can request access to their child's information at any time and can ask us to delete it if they want to cancel the membership.

We might need to update this privacy policy from time to time. Maybe privacy laws change, maybe we add new services, maybe we find a better way to protect your data.

When we make significant changes, we'll:

• Update the "Last Updated" date at the top
• Send you an email notification
• Post a notice on our website and at the gym

For minor tweaks (like fixing typos or clarifying language), we'll just update the policy and the date. You're always welcome to check back here to see the current version.

If you've got questions about this privacy policy or how we handle your information, we're here to help. Seriously, don't hesitate to reach out.

We'll do our best to respond within 48 hours during business days. If it's a complex question, it might take a bit longer, but we'll keep you updated.